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Welcome to Champion Browbands

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Customer Service/FAQ's

Shipping & Delivery
- All DIY and Ready-to-Go item orders will generally be shipped within 2-3 business days. If it is anticipated to be any longer than this, you will be notified. If you require something urgent please contact us and I will do my best to get it to you as quickly as possible.
- Champion Browbands takes no responsibility for items lost or damaged in the post. It is highly recommended that the "Extra Cover" postage options is selected as your items will be covered if lost or damaged while being carried by Australia Post. If your items get lost or damaged please see Returns and Replacements.
- INTERNATIONAL CUSTOMERS - please contact us via email with your order and we will send you an invoice with postage costs.
Small Parcel Post Criteria
Please only select the Small Parcel Postage option for the following:
- gift vouchers; OR one set of rings; OR up to 3 metres flat ribbon; OR 1/2m pleated ribbon; OR up to 8 tips; OR up to 8 letters; OR up to 4 centres; OR 2 sets rosette backings.
If you are unsure if your order may be suitable for this postage option please contact us and we will happily let you know.
If you select this option and your order does not qualify, we will contact you for the remaining postage amount which could delay your order.
PLEASE NOTE: No responsibility will be taken for items lost or damaged as there is no insurance posting this way.

Privacy & Security

We aprreciate and respect your privacy. Any personal information that we collect about you will remain secure and only used so that we can provide you with the services that you have requested or otherwise enable us to carry out our business. We shall also ensure that we comply with our obligations under the Privacy Act 1988.

We assure you that we will not disclose any information obtained from you, and will take reasonable steps to prevent disclosure of that information unless we:

- obtain your permission to use the information;

- are required by law to disclose the information;

- require the information to provide services you have requested;

- require the information to send you information about our services.

By using our website you consent to our privacy policy.

 

Returns & Replacements
- Champion Browbands stands by our quality and offer a 7-day money back guarantee. Goods MUST be returned in their original packaging and in original condition.
- Refunds cannot be given for change of mind. If returned, at buyers cost, a store credit may be issued (excluds ribbon).
- LOST OR DAMAGED ITEMS - . Photographs are taken of all order items prior to being placed in packaging. If you have a lost or damaged item, please contact us withing 24hrs of receiving your order and we will check the photographs. Any inferior items will be replaced once damaged items are returned. Champion Browbands does not refund or replace items lost or damaged in the post. Should you have items which are damaged or lost in transit with Australia Post, this matter should be taken up with AP directly. IT IS HIGHLY RECOMMENDED THAT EXTRA COVER POSTAGE OPTIONS ARE SELECTED TO ENSURE YOUR ITEMS ARE COVERED.
 
Ordering
Orders may be placed through the online store. You may check out as either a guest or by creating an account. It is recommended that you register an account as then future purchases will be quick and easy as your information will be stored and there will be no need to re-enter your details. Registering an account will also allow you to retrieve your purchase history and track your order statud. If you need to change your details, simply login to your account and edit the details necessary.

Order Turnaround Time

At Champion Browbands, the turnaround time on your order will vary depending on what products you have ordered. DIY and in-stock items will usually be posted within 1-2 days of the order being placed. During busy periods it may take a little longer. I will endeavour to let you know if there will be a delay on your order.

 For custom made items, such as browbands, please allow 2-3 weeks. Upon placing your order, I will provide you with an estimated time frame. If you require something by a specific date, please contact me to see if it will be possible.

Viewing Orders
To view past orders or track your order status, login to your account.
Updating Account Information
If you need to update any information in your account eg address, please login to your account.
Browband Sizing & Care Guide

To ensure that you get an accurate fitting Browband for your horse, please measure a correctly fitting Browband. Lay it flat and measure from end to end including loops.

We custom make our browbands to your specific measurements, but use this standard guide.

Shetland

13inch/33cm

Pony

13.5inch/34.4cm

Large Pony

14inch/35.5cm

Galloway

14.5inch/36.8

Large Galloway

15inch/38cm

Hack

15.5inch/39.4cm

Large Hack

16inch/40.6cm

Warmblood

16.5inch/41.8cm

 

Caring for your Browband:

-          Use your Browband on a clean horse and handle with clean hands.

-          Store Browbands in a cover.

-          If your Browband does happen to get a little grimy, sponge with a white damp cloth and a little SARD soap. Do NOT use bleach or harsh chemicals.

-          Don’t leave your horse unattended with his/her Browband on in case he/she may rub and cause damage.

-          Your Browband is best stored flat, in a dry environment.

 

 

This website and its contents are copyright Champion Browbands 2013. All rights reserved

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.